Customer Service & Privacy Policy
General Statement of Policy
The company is committed to providing the best customer service possible and we regard every person who contacts us, for any reason whatsoever, to be a valued customer. As a result of our assurances, we have strong relationships with and respect the privacy of our customers and interested parties including our staff.
Purpose
The purpose of this policy is to outline the company’s commitment and approach to customer service and establish a standardised approach to managing contact with customers.
All management, employees and sub-contractors of the company must strive to meet the needs of our customers and identified interested parties in a professional and ethical manner and through efficient and courteous service.
All management, employees and sub-contractors of the company must strive to meet the needs of our customers and identified interested parties in a professional and ethical manner and through efficient and courteous service.
Policy Details
In order to meet the requirements of this policy, the company will ensure that all employees, sub-contractors and suppliers follow our company’s service standards:
1. Providing all services in a friendly and professional manner by:
2. Responding quickly and effectively to enquiries, requests or complaints
3. Investigating or attending to enquiries, concerns, requests or complaints within five (5) working days.
4. Achieving quality customer service by
5. Be well groomed, clean and tidy in personal presentation at all times.
All dealings with customers or interested parties must abide by the Privacy Act 1988 (Cth) and the National Privacy Principles, as well as relevant the company confidentiality and conduct policies.
Customer satisfaction shall be regularly analysed and the appropriate action taken to improve satisfaction or eliminate the reason for dissatisfaction.
1. Providing all services in a friendly and professional manner by:
- treating customers and interested parties politely and with respect
- promptly welcoming customers or interested parties
- demonstrating respect, courtesy, patience, attentiveness, consideration, sensitivity and professionalism to and listening carefully to what the customer or interested party is saying
- providing advice and other information that is clear and concise
- taking action to respond in accordance with the company policies
2. Responding quickly and effectively to enquiries, requests or complaints
3. Investigating or attending to enquiries, concerns, requests or complaints within five (5) working days.
4. Achieving quality customer service by
- providing clear outlines of our obligations, policies and having transparent processes
- notifying customers or the interested party if there is a delay in the service promised
- preventing unnecessary return visits or calls of complaint
- promptly advising of the outcome of any enquiries, requests or complaints
5. Be well groomed, clean and tidy in personal presentation at all times.
All dealings with customers or interested parties must abide by the Privacy Act 1988 (Cth) and the National Privacy Principles, as well as relevant the company confidentiality and conduct policies.
Customer satisfaction shall be regularly analysed and the appropriate action taken to improve satisfaction or eliminate the reason for dissatisfaction.
Communication of Policy Information
This policy is communicated to employees and sub-contractors and is available on request.